Instacart Details

    Organization Logo

    Instacart

    San Francisco, California employees • Retail

    Industry

    Retail

    Security Incidents

    1

    Maplebear Inc., doing business as Instacart, is an American delivery company based in San Francisco that operates a grocery delivery and pick-up service in the United States and Canada accessible via a website and mobile app.

    Security Incidents

    Instacart Breach of Aug 2020
    Severity Score
    Moderate

    Type

    Unknown

    Summary

    In August 2020, Instacart, a US-based grocery delivery and pick-up service, experienced a security incident involving unauthorized access to customer information by two support agents from a third-party vendor. The breach was discovered during a review of support protocols, prompting an immediate investigation alongside a forensic analysis team. Over 270,000 accounts of Instacart clients were reportedly seen being peddled in the Dark Web, containing sensitive information like names, addresses, credit card data, and transaction history. Instacart took swift action to boost security measures for...
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    Severity

    The Instacart cyber security incident of August 2020 involved unauthorized access of customer information by two support agents from a third-party vendor, indicating a moderate severity breach. Instacart discovered the breach during a review of support protocols and initiated an investigation alongside a forensic analysis team.

    Impact

    The breach impacted customer information security as unauthorized access was gained by third-party support agents, potentially exposing sensitive data. Instacart took immediate action to investigate the incident and ensure the safety and security of the entire Instacart community.