Patelco Credit Union Details

    Organization Logo

    Patelco Credit Union

    Dublin, California • 700 employees • Financial Services

    https://www.patelco.org/
    United States

    Industry

    Financial Services

    Security Incidents

    1

    Patelco Credit Union is a member-owned financial cooperative headquartered in Dublin, California. It was founded in 1936 by employees of the Pacific Telephone and Telegraph Company to provide affordable financial services to its members. Over the years, Patelco has grown to serve over 350,000 members and offers a wide range of financial products, including savings and checking accounts, loans, credit cards, and investment services. The credit union is known for its customer-centric approach, competitive rates, and community service initiatives.

    Security Incidents

    Patelco Credit Union Breach of Jun 2024
    Severity Score
    Very High

    Type

    Ransomware Attack

    Summary

    On June 29, 2024, Patelco Credit Union experienced a ransomware attack, leading to the proactive shutdown of several customer-facing systems to mitigate the impact. This resulted in disruptions to online banking, mobile app services, call center operations, and electronic transactions such as transfers and direct deposits. Despite these disruptions, debit and credit card transactions continued with limited capacity, and ATMs remained functional.

    Patelco engaged third-party cybersecurity experts to help investigate the incident and expedite the recovery process. Although the identity of the at...
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    Severity

    Patelco Credit Union experienced a severe ransomware attack starting on June 29, 2024, that forced the shutdown of its day-to-day banking systems, including online banking, mobile app, and call center services. Despite proactive containment efforts, it was later revealed that the attackers had unauthorized access to Patelco's systems as early as May 23, 2024, leading to the compromise of extensive personal data. Ultimately, over 1 million individuals were impacted, with information such as names, Social Security numbers, driver’s license numbers, dates of birth, emails, and additional sensitiv...
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    Impact

    Patelco Credit Union experienced a significant ransomware attack on June 29, 2024, leading to the proactive shutdown of key customer-facing banking systems. The incident disrupted online banking, mobile app functionality, call center services, and various electronic transactions to contain and remediate the threat. While debit and credit card transactions remained operational to a limited extent, customers faced delays and intermittent outages, particularly in ATM services during recovery efforts.

    Subsequent investigations revealed that the attackers, identified as the RansomHub ransomware gr...
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