ServiceNow Details

ServiceNow

Santa Clara, California • employees • Technology

Industry

Technology

Security Incidents

ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

Security Incidents

ServiceNow Breach of Oct 2023

Severity Score

Moderate to Significant

Type

Other

Summary

In October, 2023 ServiceNow announced a critical misconfiguration within its platform that could allow unintended access to sensitive data. This issue, stemming from the default settings of the Simple List widget, exposed data stored in tables to unauthenticated users, potentially leading to significant data leaks. Although no incidents have been reported, the vulnerability has existed since 2015. ServiceNow has addressed the misconfiguration and provided remediation steps, including reviewing Access Control Lists and implementing stricter access controls. Organizations are advised to double-c...
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Severity

The ServiceNow misconfiguration exposed sensitive corporate data to unauthenticated users, posing a severe risk of data leakage for organizations using the platform. This critical issue affected tables containing confidential information, making it a significant security concern. ServiceNow has since fixed the vulnerability, but companies should review their configurations to ensure ongoing protection.

Impact

Organizations using ServiceNow were affected by the breach, as the misconfiguration exposed sensitive data stored in tables to unauthenticated users. This included data from IT tickets, internal knowledge bases, and employee details, making it a critical concern for businesses across various sectors. Companies relying on ServiceNow's platform for IT service management, operations, and business management were particularly vulnerable.