Staples Details

    Organization Logo

    Staples

    Framingham, Massachusetts • 70000 employees • Retail

    Industry

    Retail

    Security Incidents

    1

    Staples Inc. is a leading American office supply retail company that provides a wide range of products including office supplies, equipment, technology products, and furniture. It was founded by Leo Kahn and Thomas G. Stemberg, with the first store opening in Brighton, Massachusetts, on May 1, 1986. Staples quickly grew, reaching the Fortune 500 by 1996, and expanded its market presence through the acquisition of various companies such as the Quill Corporation.

    Staples faced increasing competition from e-commerce, which led to the closure of numerous physical locations starting in 2014. In an...
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    Security Incidents

    Staples Breach of Sep 2023
    Severity Score
    Significant

    Type

    Unknown

    Summary

    The Staples cyber security incident in September 2023 involved a cyberattack during the critical Cyber Week sales period, impacting customer experience. This incident evoked memories of a prior disruption faced by Staples-owned distributor Essendant in March 2023, leading to a multi-day outage affecting customer and supplier online orders. Staples confirmed the cybersecurity incident and mentioned that mitigation efforts impacted its delivery and customer service activities. The service outage lasted for 10 days, with Staples stores remaining open but online orders being disrupted. The company...
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    Severity

    The Staples cyber security incident in September 2023 was severe, leading to the takedown of some systems to contain the breach's impact and protect customer data. The service outage lasted for 10 days, indicating a significant disruption caused by the cyberattack. Staples had to take action to mitigate the severity of the breach and safeguard their systems.

    Impact

    The breach impacted Staples' operations, with stores remaining open but online orders experiencing disruptions. Customer data may have been at risk during the cyberattack, affecting the processing of orders on staples.com and potentially impacting the overall customer experience. The incident highlighted the vulnerability of Staples' systems and the importance of enhancing cybersecurity measures to prevent future breaches.

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