Twilio Details
Industry
Technology
Security Incidents
2
Twilio Inc. is a cloud communications platform as a service (CPaaS) company that enables developers to add capabilities such as voice, video, messaging, and authentication to their applications using APIs. The company was founded in 2008 by Jeff Lawson, Evan Cooke, and John Wolthuis. Twilio's platform has robust integration capabilities, making it popular among businesses looking to enhance their communication infrastructure.
One notable product of Twilio is Twilio Flex, their contact center platform, which offers a programmable environment for building custom contact centers. Twilio has also...
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Security Incidents
Twilio Breach of Jun 2023
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Severity Score
Low
Type
Phishing AttackSummary
In June 2023, Twilio experienced a brief security incident on June 29th, where attackers used social engineering tactics to trick an employee into divulging their credentials through voice phishing. This incident was separate from the previously disclosed August 2022 attack where hackers accessed user data through SMS-phishing messages. Twilio revealed that the same malicious actors were likely responsible for both incidents, indicating a targeted and persistent threat. The June breach highlighted the vulnerability of organizations to sophisticated social engineering attacks, emphasizing the i...Show more
Severity
The Twilio data breach in June 2023 was significant, involving malicious actors exploiting human vulnerabilities through smishing and vishing attacks. The breach was a result of social engineering tactics used by attackers to deceive employees.Impact
The breach impacted Twilio's data security and potentially exposed sensitive information. Customers and employees of Twilio may have had their data compromised, leading to concerns about privacy and security.Twilio Breach of Jul 2024
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Severity Score
Significant
Type
Data BreachSummary
Twilio experienced a data breach where threat actors identified data associated with Authy accounts, including phone numbers, through an unauthenticated endpoint. The company has since secured this endpoint to prevent further unauthorized access. There is no evidence that the attackers accessed Twilio's internal systems or other sensitive data. However, Twilio recommends all Authy users update to the latest Android and iOS app versions and maintain vigilance against potential phishing and smishing attacks that could exploit the leaked phone numbers. The notorious hacker group ShinyHunters clai...Show more
Severity
The incident involving Twilio and its two-factor authentication app, Authy, was a notable cybersecurity breach where threat actors gained access to 33 million phone numbers via an unauthenticated endpoint. Although there was no evidence that more sensitive data or systems were compromised, the exposure of these phone numbers does present a significant risk for phishing and smishing attacks. One of the key concerns is that this data could potentially be used for further social engineering attacks. Given the scale of the data leak and the potential for subsequent misuse, this incident can be ass...Show more
Impact
Twilio experienced a data breach where threat actors accessed data associated with Authy accounts, including phone numbers and account IDs, via an unauthenticated endpoint. There was no evidence indicating that the hackers accessed the broader Twilio systems or other sensitive data. Although the Authy accounts themselves were not compromised, the exposed phone numbers could be leveraged for phishing and smishing attacks. As a proactive measure, Twilio advised all Authy users to update their mobile apps for enhanced security and to remain vigilant against potential social engineering threats.KEEP YOUR ENVIRONMENT SECURE
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