Twilio Details
Industry
Technology
Security Incidents
3
Twilio Inc. is a cloud communications platform as a service (CPaaS) company that enables developers to add capabilities such as voice, video, messaging, and authentication to their applications using APIs. The company was founded in 2008 by Jeff Lawson, Evan Cooke, and John Wolthuis. Twilio's platform has robust integration capabilities, making it popular among businesses looking to enhance their communication infrastructure.
One notable product of Twilio is Twilio Flex, their contact center platform, which offers a programmable environment for building custom contact centers. Twilio has also...
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Security Incidents
Twilio Breach of Jun 2023
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Severity Score
Low
Type
Phishing AttackSummary
In June 2023, Twilio experienced a brief security incident on June 29th, where attackers used social engineering tactics to trick an employee into divulging their credentials through voice phishing. This incident was separate from the previously disclosed August 2022 attack where hackers accessed user data through SMS-phishing messages. Twilio revealed that the same malicious actors were likely responsible for both incidents, indicating a targeted and persistent threat. The June breach highlighted the vulnerability of organizations to sophisticated social engineering attacks, emphasizing the i...Show more
Severity
The Twilio data breach in June 2023 was significant, involving malicious actors exploiting human vulnerabilities through smishing and vishing attacks. The breach was a result of social engineering tactics used by attackers to deceive employees.Impact
The breach impacted Twilio's data security and potentially exposed sensitive information. Customers and employees of Twilio may have had their data compromised, leading to concerns about privacy and security.Twilio Breach of Jul 2024
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Severity Score
Significant
Type
Data BreachSummary
Twilio experienced a data breach where threat actors identified data associated with Authy accounts, including phone numbers, through an unauthenticated endpoint. The company has since secured this endpoint to prevent further unauthorized access. There is no evidence that the attackers accessed Twilio's internal systems or other sensitive data. However, Twilio recommends all Authy users update to the latest Android and iOS app versions and maintain vigilance against potential phishing and smishing attacks that could exploit the leaked phone numbers. The notorious hacker group ShinyHunters clai...Show more
Severity
The incident involving Twilio and its two-factor authentication app, Authy, was a notable cybersecurity breach where threat actors gained access to 33 million phone numbers via an unauthenticated endpoint. Although there was no evidence that more sensitive data or systems were compromised, the exposure of these phone numbers does present a significant risk for phishing and smishing attacks. One of the key concerns is that this data could potentially be used for further social engineering attacks. Given the scale of the data leak and the potential for subsequent misuse, this incident can be ass...Show more
Impact
Twilio experienced a data breach where threat actors accessed data associated with Authy accounts, including phone numbers and account IDs, via an unauthenticated endpoint. There was no evidence indicating that the hackers accessed the broader Twilio systems or other sensitive data. Although the Authy accounts themselves were not compromised, the exposed phone numbers could be leveraged for phishing and smishing attacks. As a proactive measure, Twilio advised all Authy users to update their mobile apps for enhanced security and to remain vigilant against potential social engineering threats.Twilio Breach of Sep 2024
Hackread researcher...
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Although Twilio denied a direct breach, stating that the data exposure was due to one ...
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Severity Score
Moderate to Significant
Type
3rd Party CompromiseSummary
In September 2024, Twilio, a U.S. cloud communications firm, experienced a security incident where 11,802 call records were compromised by a threat actor identified as "grep." The exposed data was divided into two call-tracking TXT files. The first file included metadata such as start and end times of calls, phone numbers of callers and recipients, call status, duration, notes, and interpreter IDs. The second file contained additional specifics like call language, incoming call identifiers, cost rates, interpretation start times, recording URLs, and video call indicators.Hackread researcher...
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Severity
The recent cyber security incident involving Twilio resulted in the exposure of 11,802 call records, including audio recordings, due to a third-party software vulnerability exploited by the threat actor "grep." The compromised data included critical details such as phone numbers, call status, durations, interpreter IDs, and URLs to recordings, posing significant risks for exploitation in voice and SMS phishing schemes. While Twilio itself was not breached and the exposed data was traced back to the customer's use of an insecure tool, the nature and scope of the information leaked, coupled with...Show more
Impact
The incident affecting Twilio involved the compromise of 11,802 call records, including audio recordings, which were accessed by the threat actor known as "grep". The exposed data was divided into two TXT files that contained detailed metadata about phone calls, such as time stamps, phone numbers, call status, and interpreter IDs. More sensitive information in the second file included call language, incoming call identifiers, cost rates, interpretation start times, recording URLs, and video call indicators.Although Twilio denied a direct breach, stating that the data exposure was due to one ...
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